Job Description

Handle customer queries on an international voice process and provide timely and accurate resolutions to customer issues while maintaining quality and productivity benchmarks.

Key Responsibilities

• Handle customer queries on an international voice process.
• Provide timely and accurate resolutions to customer issues.
• Maintain quality and productivity benchmarks.
• Log interactions accurately in the system.
• Escalate complex issues as per process.

Eligibility

• Minimum 12th pass.
• At least 1 year of documented international voice experience.
• Good spoken English communication skills.
• Willingness to work in rotational shifts.

Working Details

Face-to-face interview. Rotational shifts, 5 working days per week and rotational week off.