📋 Job Description

We are hiring Customer Support Executives for a Premium Inbound Customer Service process in Gurgaon. The role involves handling premium inbound customer service calls and providing accurate resolutions to customer queries and issues.

💼 Key Responsibilities

• Handle premium inbound customer service calls.
• Provide accurate resolutions to customer queries and issues.
• Maintain high standards of quality and customer satisfaction.
• Document customer interactions accurately in the system.
• Escalate unresolved cases as per process guidelines.

✅ Eligibility

• Graduate in any discipline.
• Minimum 1 year of documented/on-paper BPO experience is mandatory.
• Strong communication and customer-handling skills.
• Willingness to attend virtual or face-to-face interview as scheduled.

🕐 Working Details

Virtual / face-to-face interview, rotational shifts, 6 working days per week and rotational week off.

🚨 Important Information

Minimum 1 year of documented (on-paper) BPO experience is mandatory for this vacancy. The opportunity is for a premium inbound customer service account.